Noticeboard

There may be a disruption to our telephone lines this afternoon (Mon 15/08/22) from 5pm, please bear with us whist we conduct some necessary maintenance. If your call is not URGENT - Please phone the surgery after 2pm - DO NOT phone before this as we are extremely busy in the mornings.

 

 

 

 

Comments & Complaints

stethoscope2We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located at the reception desk.

The Northern Ireland Ombudsman

The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in NI.

 

 
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