Appointments.

IN THE CASE OF AN URGENT MEDICAL EMERGENCY SUCH AS SUSPECTED HEART ATTACK OR STROKE - YOU MUST TELEPHONE 999 IMMEDIATELY

Routine Medical, Emergency & Advanced Booking Appointments - 

IMPROVED ACCESS

We provide a range of appointments to enable patients to have clinical advice or treatment with a GP or other Clinician dependent on their medical needs. 

Waiting times in the surgery

Please appreciate that the length of time required by each patient in a consultation is variable and unpredictable. From time to time, a medical emergency or sudden death will require a Doctor to leave the premises unexpectedly.

We would ask patients to understand it is impossible for the Doctor, or Nurse, always to keep to a rigid timetable and delays may occur.

We would remind patients that all Doctors in the Practice are responsible for your care.

It may not always be necessary to see the same Doctor and, in some instances, our other experienced clinicians may be able to assist you.

All patients' medical records are computerised and access is available to all clinicians in the practice to ensure continuity of care.

Abuse of the appointment system, including obtaining urgent appointments for invalid reasons, will not be allowed.

Patients are requested to be considerate by cancelling appointments in sufficient time so the appointment is not wasted and can be given to others.

If you are 10 minutes or more late arriving for your appointment at the surgery, you will need to rebook.

Please ask the receptionist and they will give you a new date & time

Home Visits.

Requests for house calls should be made by telephone to reception before 10am.

If you are too ill to come to the Surgery, a home visit may be arranged through Receptionists.

Details are passed to a Doctor who will ring you back.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.

There are also better facilities for examining and treating patients at the surgery.

Medical Emergency.

If you are telephoning about a medical emergency please state this clearly to the Receptionist who will endeavour to put you through to a Doctor as quickly as possible.

DOCTORS WILL NOT TOLERATE ABUSE OF THIS PROVISION.

Doctors are not always on the premises, therefore, in the event of a medical emergency which may require immediate treatment, patients should:

Contact the emergency services by phoning '999'.

Dropping off a Sample.

Please use the Sample Drop Off Box in the Reception.

Monday to Thursday last drop off is 2pm.

Friday before 12pm.

You must complete the a form with your personal details when leaving a sample - any samples left without personal details will be destroyed and NOT processed.

Letters & Documents.

We have introduced time slots for dropping off and picking up documents from the Surgery. 

Morning - 11.00 hrs to 12.00 midday.

Afternoon - 15.30 hrs to 17.00 hrs.

Please use the letterbox provided in the Lobby outside of these hours, this is emptied regularly.